Privacy Policy & Terms of Service
Privacy Policy
1. Introduction
Unmatched Property Solutions LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with A2P messaging regulations, including the TCPA (Telephone Consumer Protection Act), GDPR (General Data Protection Regulation), and applicable carrier policies.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you interact with us.
Personal Information like, Name, phone number, email address, and other contact details. Message Content, any text messages exchanged with our platform. Device & Usage Data, IP addresses, device type, browser type, and usage statistics. Consent Records, opt-in and opt-out preferences for A2P messaging.
3. How We Use Your Information
We use the information we collect for the following purposes:
To send A2P messages such as alerts, notifications, confirmations, and marketing messages (with consent). We also provide customer support and improve our service to comply with legal obligations and regulatory requirements that prevent fraud and ensure security.
4. Opt-In and Opt-Out Mechanisms
Opt-In: You will only receive A2P messages if you have explicitly opted in by signing up through our website, SMS keyword, or other authorized channels. Opt-Out, you can opt out at any time by replying STOP to any message. Once you opt out, you will no longer receive A2P messages unless you opt back in HELP Commands. You can reply HELP at any time for assistance with our messaging services.
5. Data Security & Retention
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. Your information will be retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Third-Party Sharing
We do not sell, rent, or trade your personal information. We may share your data with service providers who assist in delivering A2P messages and authorities if required by law or to protect our rights.
7. Compliance with Regulations
We comply with all relevant A2P messaging laws, including, TCPA (for U.S. users) – Requires express written consent before sending marketing texts. CTIA Guidelines – Ensures compliance with mobile carrier rules. GDPR (for EU users) – Protects user data and privacy rights, CAN-SPAM Act – Governs commercial messaging.
8. Your Rights
You have the right to: Access and update your personal data. Withdraw consent for messaging at any time. Request deletion of your personal data, subject to legal limitations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated "Effective Date." Continued use of our services after updates constitutes acceptance of the new policy.
Terms of Service
1. Introduction
Welcome to Unmatched Property Solutions LLC. These Terms of Service (TOS) govern your use of our A2P (Application-to-Person) messaging services , including SMS, MMS, and other mobile communications. By opting into our messaging services, you agree to these Terms and acknowledge compliance with TCPA, CTIA, GDPR, and applicable carrier regulations . If you do not agree, please do not use our services.
2. Messaging Consent & User Agreement
2.1 Opting In
By providing your phone number and opting in via:
Online forms SMS keyword subscription In-person sign-up Other authorized methods You expressly consent
to receive messages, including promotional, transactional, and informational messages from [Your Company Name].
2.2 Message Frequency & Rates
Message Frequency is the number of messages may vary based on your engagement and preferences. Message & Data Rates: Standard message and data rates may apply per your carrier’s terms.
3. Opt-Out & User Controls
You can opt out of receiving A2P messages at any time by: Replying STOP to any message to unsubscribe. Replying HELP for customer service assistance. Opting out does not affect other non-SMS communications (e.g., email).
4. Data Collection & Privacy
We collect and process your information in compliance with our Privacy Policy . By using our services, you agree that we may collect Personal Information, Name, phone number, email, etc. Messaging Content: Any messages exchanged via our platform. Device & Usage Data, IP address, carrier details, and timestamps.
5. Restrictions & Prohibited Use
You agree not to use our messaging services for Spam, fraudulent, or misleading content. Harassment, abuse, or illegal activities. Unauthorized commercial advertising. Violating TCPA, CTIA, or carrier guidelines. Any violation may result in immediate termination of service.
6. Compliance & Legal Disclosures
Our services comply with:
TCPA (U.S.) – Requires express written consent for marketing texts. CTIA – Ensures adherence to carrier rules. GDPR (EU) – Protects personal data rights. CAN-SPAM Act – Governs commercial messages.
7. Limitation of Liability
Unmatched Property Solutions LLC is not liable for:
Carrier delays, message failures, or technical issues beyond our control. Unauthorized use of your phone number by third parties. Damages resulting from service interruptions or errors.
8. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of any updates.
